Customer Stories

Smarter In-Room Sustainability means Wasting Less

“When we looked at reducing in-room waste, Fox Fold was the obvious solution. It allows us to reduce waste in a way that’s measurable, efficient, and invisible to the guest.” — Alison Hunter, General Manager, Hyatt Place Ottawa West

At Hyatt Place Ottawa West, sustainability is part of the experience.

As a 5 Green Key Certified property, the hotel integrates environmental responsibility into every layer of its operations—from solar panels and geo-thermal energy systems to EV charging stations and energy-efficient lighting. It’s a modern hotel built with long-term impact in mind.

That same philosophy carries into the guest room.

Solving an Overlooked Waste Problem

To reduce in-room waste without compromising comfort or presentation, Hyatt Place Ottawa West implemented Fox Fold’s refillable toilet paper and facial tissue dispensers throughout the property. The system replaces traditional boxed tissues and standard rolls with a more efficient, refill-based solution designed specifically for hospitality.

The result is a subtle but meaningful shift—less unnecessary waste, smoother housekeeping workflows, and a guest experience that remains seamless.

Because when sustainability is intentional, it becomes part of the guest experience—not just the operations behind it.