Customer Stories

Modern Luxury, Texas Warmth, and Meaningful Sustainability

"Fox Fold has been a win for both our team and our guests. Housekeepers love the space-saving design and reduced waste, while guests appreciate the more sustainable solution.” — Tristan Allen, Director of Rooms, Fairmont Hotel Austin

Standing 37 stories over downtown Austin, Fairmont Hotel Austin is a landmark of modern luxury in the Lone Star State. With over 1,000 guest rooms, multiple dining venues, a resort-style pool, and rich contemporary interiors, the hotel delivers a world-class experience at a scale few properties can match. Guests come for the vibrant Austin energy and return for the Fairmont standard of comfort and hospitality.

To support their sustainability and operational priorities, the property partnered with Fox Fold to introduce refillable facial tissue dispensers designed to reduce single-use plastics, streamline housekeeping, and maintain the hotel's polished aesthetic. The cream and gold finish complements the Fairmont’s modern interiors, while the bamboo tissue delivers a premium experience that feels both thoughtful and environmentally responsible.