Customer Stories

Modern Essentials for a Historic Hotel

Standing beside Parliament Hill and the Rideau Canal, Fairmont Château Laurier is one of Ottawa’s most recognizable landmarks. Opened in 1912 and now designated a National Historic Site of Canada, the hotel has welcomed travelers, politicians, and visitors from around the world for more than a century.

In a place with this much history, every detail matters. The goal isn’t to change the character of the hotel, it’s to make sure the experience continues to evolve for today’s guests.

That includes the everyday essentials.

By introducing Fox Fold’s white facial tissue dispensers, the hotel updated an item found in every guest room while keeping the presentation clean and consistent with the space. The refillable system also reduces unnecessary packaging and simplifies restocking for housekeeping teams.

It’s a slight change, but one that fits naturally inside a hotel where heritage and modern hospitality meet every day.