Thank you for choosing our B2B e-commerce website. We aim to make the shipping process as seamless and hassle-free as possible. Please read the following information carefully.

Shipping Destinations:

We currently ship to addresses within the United States and Canada. However, we reserve the right to restrict shipping to certain locations due to legal restrictions, carrier limitations, or other reasons beyond our control.

Shipping Methods and Timeframes:

We use various shipping methods, including ground and air shipping, to deliver your orders. Shipping timeframes vary depending on the shipping method you choose and the destination of your package. You can choose your preferred shipping method at checkout.

Shipping Costs:

Shipping costs are calculated based on the weight and dimensions of your order and the shipping destination. Shipping costs will be displayed at checkout.

Order Processing Time:

We strive to process and ship your orders as quickly as possible. Orders typically take 1-2 business days to process before they are shipped out. However, this may vary depending on the size of your order, the availability of the product, or other factors.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment.

Returns Policy:

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a flexible return policy. Please read the following information carefully.

Returns Eligibility:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns Timeframe:

You have 30 calendar days from the date you receive your order to initiate a return.

Return Shipping:

You are responsible for the cost of shipping your return. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

Refunds:

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.

Exchanges:

We do not currently offer exchanges. If you would like to exchange your item, please initiate a return and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund.

Contact Us:

If you have any questions about our shipping and returns policy, please contact us using the contact information provided on our website.