"At Hilton Vancouver, we’re always looking for ways to make the guest experience better while operating sustainably. Fox Fold’s tissue solution hit every mark, cutting costs, reducing waste, and looking right at home in our rooms.” 

 – Imelda Hermoso, Executive Housekeeper, Hilton Vancouver Downtown

Hilton Vancouver Downtown needed a better solution for facial tissue waste and design. Fox Fold delivered a plastic-free, refillable dispenser system that aligned with their EcoVadis sustainability certification goals, while enhancing the luxury look and feel of every room.

Results at a Glance

• Reduced hotel housekeeping waste with refillable dispensers
• Elevated room design with a luxury bathroom amenity 
• Eliminate single-use plastic from traditional tissue boxesQ
• Supported Hilton’s Travel with Purpose sustainability goals

See how Hilton leads with purpose: Travel with Purpose 2024 Report

Hotel Snapshot

Hilton Vancouver Downtown, a 207-room property in the heart of Vancouver, BC, blends modern design with responsible hospitality. As part of Hilton’s global Travel with Purpose initiative, the hotel continues to lead with solutions that are as cost-effective as they are eco-friendly.

The Challenge

Like many upscale hotels, Hilton Vancouver was looking to align its sustainability commitments with the reality of daily operations. But traditional facial tissue boxes posed three issues:

• Contained single-use plastic
• Created unnecessary housekeeping waste
• Felt outdated in thoughtfully designed guest rooms

They needed a change. One that would reduce waste, improve housekeeping efficiency, and compliment a luxury guest experience.

The Solution

Fox Fold’s refillable bamboo tissue dispensers offered an elegant alternative to the standard tissue boxes. Designed for eco-conscious hotels, the solution helped Hilton: 

• Eliminate single-use plastic packaging
• Reduce cost and product waste through a refillable solution
• Match the aesthetic of their luxury guest bathrooms with a design-forward amenity

It’s a small operational shift with a big impact, lowering cost, reading waste, and a more sustainable experience for guests.